“When my check engine light started flashing, Maclane’s was incredibly helpful. They clearly explained the priority repairs and offered options for next steps, which made the situation much less stressful. The work was done quickly, and they kept me informed the entire time. Excellent communication and dependable service!”

    
 
 
       Posted on Google  
   
   Elias Almanza Gutierrez 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was not pleased with the services at all. Here is why; #1 : I took my car in for an inspection around July and low and behold it needed major repairs for the inspection to pass. This is not why I am upset. However,  the total costs  amounted to approximately $1,876.00  take more or less. To the point where I had to take a loan through Koalafi. Fyi, I recently learned that this 3rd party loan service is very predatory. They told me they would charge me doubled what I borrowed which was $1,200 if I didn't pay them within a 90 day window.  I felt pressured to take this offer because I couldn't feasibly pay the shop all that money but, I would've appreciated not having to have done that in a rush and then accumulating crippling debt. Plus having to become paranoid  to pay the full costs before October so I don't incur more fees. My critique is why even partner with such a bad loan agency ??? Like that's scary. #2: the mechanics failed to inform me that even though my vehicle was unsafe to drive, they couldn't legally stop me from taking it elsewhere to get repaired for cheaper. Mind you they failed to inform me that in the state of Pennsylvania they cannot legally withhold your vehicle unless you owe them money for authorized diagnostic work or repairs. Under Pennsylvania law, they can assert a mechanic's lien, which grants them the legal right to keep the car until the outstanding bill for services you agreed to is paid in full. However they failed to inform me that all I had to do to take my car back was to pay the diagnostics, they hadn't been able to make any repairs. So I am wondering why they said " you can't take this car back home, it's unsafe, we cannot give you his car." #3.) Not even a Week later my car began to have a noise issue. I took it to them to see what the issue was and they told me it was like a minor issue that didn't need much attention. Just some mental that needed bending . The noise got worse and a month and a half later my wheel kept swerving to the side. So I took it to someone different and they tell me that my left hand ball joint is coming off the wheel. The fact that these people called themselves professional and failed to see this mistake while doing the inspection astounds me. But I'll give them the benefit of the doubt, maybe it wasn't an issue then. Overall, I am paranoid, in crippling debt, starving , which could've been avoided if they had bothered to have explained what my legal option were. I have no idea how someone gave this place 4.9
  
 
      Posted on Google  
   
   Emily Valdez 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great place to bring your car!! They give you a detailed overview of what’s going on, what your options are, honest with urgency & safety concerns & speedy process! Also just great customer service !
  
 
      Posted on Google  
   
   Deborah Harvey 
 
 
 
 Trustindex verifies that the original source of the review is Google. The MACLANE crew are the best auto techs in Chester County
  
 
      Posted on Google  
   
   Edmund John 
 
 
 
 Trustindex verifies that the original source of the review is Google. Maclanes did a great job again.  New tires, fluid flushes, and much more were done in time for my road trip.  Thank you
  
 
      Posted on Google  
   
   Michelle Stone 
 
 
 
 Trustindex verifies that the original source of the review is Google. They initially helped me with a screw in my tire just before closing time which I greatly appreciated. That willingness to help cemented them as the shop my husband and I now take our cars to.
  
 
      Posted on Google  
   
   Dick Kerr 
 
 
 
 Trustindex verifies that the original source of the review is Google. First experience with Maclane's was a positive one.  They were able to quickly and effectively do a safety check on my Mercedes Sprinter-based RV.  Customer care and service was top notch.
  
 
      Posted on Google  
   
   Vince Kwiatkoski 
 
 
 
 Trustindex verifies that the original source of the review is Google. Review is long overdue.  First time using Maclane's Automotive in Downingtown.  I will definitely use again.  I had both rear wheel bearing replacements along with rear brakes and alignment in my Mazda CX30 2022.  They were able to work on it next day and completed the following morning.  This was a few weeks ago and everything is perfect with the car with the work provided.  In addition, they were really nice people.  Very genuine.  Again, great experience and I will go back.
  
 
      Posted on Google  
   
   Scott Stone 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently had to have my tire repaired due to a nail puncture.  I discovered it the evening before and didn’t have time for a flat. The next morning I drove to Maclane’s in Downtown and they were able to get me in right away so I could get to work. Jared and the team are great and I highly recommend them.
  
 
      Posted on Google  
   
   Jackie Herbach 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was so impressed by the customer service here. I recently moved from another state and was nervous about “the inspection.” I came from a state that did not require inspections, only emissions testing every TWO years. My car is also from 2007, and I thought they would find so many things wrong. Everyone was so kind and patient! I decided to wait for my service which was about a 90 minute wait, but didn’t mind because great music was playing. A shout out to the DJ. I did not get his name-but he’s the gentleman with the mustache that looks like the boss. Josh was the person I dealt with the most and he was wonderful at calming my nerves. I passed with flying colors, and was surprised when they said nothing was wrong. I feel that they could have ripped me off, but they were honest and honored my coupon for a discount on the inspection. They have a clean bathroom, snacks, and coffee if you need them. I did not need a ride home because I decided to wait, but they even have a shuttle service if you need to be somewhere and can’t return until later. This native New Yorker was extremely satisfied! Thank you so much. 😊
  
 
  
  
 
 
      Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more