At Maclane’s Automotive, we are committed to protecting the privacy of our customers in accordance with industry standards and applicable laws, including Pennsylvania state regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our auto repair services, visit our website, or interact with us. By using our services or website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide our automotive repair and maintenance services and to enable functionality through our website:

• Personal Information: Name, address, phone number, email address, and payment information (e.g., credit card details) provided when scheduling services, making payments, or contacting us. When you voluntarily provide such information (e.g., for inquiries, surveys, or service registration), you consent to its use in accordance with this Privacy Policy.

• Vehicle Information: Vehicle identification number (VIN), make, model, year, and service history to perform repairs and maintenance.

• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies. These technologies may enhance functionality (e.g., remembering login details) and collect non-identifiable data, such as site usage patterns, which cannot be used to identify you personally. You may manage cookie preferences through your browser, but disabling cookies may affect website functionality.

• Communication Data: Information you provide through emails, phone calls, or forms, including inquiries, feedback, or text message opt-in consent. Text messaging opt-in data and consent will not be shared with third parties, except with aggregators and providers of text message services.

2. How We Use Your Information

We use your information to:

• Schedule and perform auto repair and maintenance services, including brake repair, oil changes, tire services, and engine diagnostics, including for appointment scheduling or customer communications.

• Process payments and issue invoices for services rendered.

• Communicate with you about appointments, service updates, promotions, or customer satisfaction surveys, including via email or text messages, in compliance with CAN-SPAM and TCPA regulations. Each communication will include instructions to opt out of future communications.

• Improve our website and services by analyzing usage data and customer feedback, including aggregated, non-identifiable data to understand user demographics and behavior.

• Comply with legal obligations, such as Pennsylvania’s Automotive Industry Trade Practices, consumer protection laws, and federal regulations like CAN-SPAM and TCPA.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, parts suppliers, or IT providers) who assist in delivering our services, subject to confidentiality agreements. These providers may process your information only as necessary to provide functionality.

• Legal Compliance: When required by law, such as in response to a subpoena, court order, or to comply with Pennsylvania or federal regulations, including to protect the rights, property, or safety of Maclane’s Automotive or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice to you as required by law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, track site performance, and deliver relevant content. These technologies may provide functionality, such as accessing services without re-entering credentials, and analyze usage. We do not collect personal information via cookies without your permission. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality. We may use analytics tools to collect non-personal data, such as pages visited and click patterns, to improve our online presence.

5. Data Security

We implement industry-standard security measures, including encryption and secure storage, to protect your personal information from unauthorized access, loss, or misuse. However, no internet or email transmission is fully secure. You should exercise caution when sharing personal information online and are responsible for maintaining the confidentiality of any account credentials.

6. Your Rights and Choices

Under Pennsylvania law and applicable federal regulations, you have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal retention requirements (e.g., for billing or warranty purposes).

• Opt out of marketing communications, including email or text messages, by contacting us, using the unsubscribe link in emails, or replying “STOP” to text messages.

To exercise these rights, contact us using the information below. We will respond to requests within 30 days, as required by law. You may use our website without providing personal information, but this may limit access to certain services.

7. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill warranty obligations, or comply with legal requirements (e.g., tax or consumer protection laws). Vehicle service records may be retained for up to 7 years to support warranty claims or future repairs. You may request deletion of your data, subject to these obligations.

8. Third-Party Links and Services

Our website may contain links to third-party sites, such as payment processors or parts manufacturers. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our services and website are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately to request deletion.

10. Email and Text Message Compliance

We comply with the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA). You agree to:

• Provide prior express written consent before receiving text messages.

• Only send communications to customers with an existing business relationship who have consented to receive them.

• Include unsubscribe links and full contact information in emails and honor opt-out requests (e.g., replying “STOP” to texts).

• Not spoof sender domains, send spam, or engage in other prohibited practices.

Maclane’s Automotive makes no warranty of individual message receipt, and standard text message rates may apply. You are solely responsible for complying with applicable laws regarding telecommunications.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The most current version will be posted on our website. Continued use of our services or website after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us at:

Maclane’s Automotive
3910 Lincoln Hwy, Downingtown, PA
884 Horseshoe Pike, Downingtown, PA
Phone: 610-590-9974

By engaging with Maclane’s Automotive, you acknowledge that you have read, understood, and agree to this Privacy Policy.